ITIL 4 is the acronym for Information Technology Infrastructure Library comprising a set of best practices for managing IT services. It offers a practical framework that focuses on the identification, planning, delivery, and support of IT services to the core business functions of an organization. Implementing ITIL leads to greater visibility of IT costs, better asset utilization, reduced costs, and higher customer satisfaction.

ITIL 4 enables you to understand a modern way to look at IT Service Management through as an example, the ITIL Service Value System (SVS). ITIL 4 offers an evolved view of a Service Value System (SVS) and provides a holistic end-to-end view of what it means to contribute to business value. It also integrates concepts from methods such as Organisational Change Management (OCM), Agile and DevOps.

This ITIL 4 Foundation Course is fully accredited with Axelos and Peoplecert. It is the entry level qualification and is therefore designed as an introduction to ITIL 4.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. It is ideal for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.